Refund Policy – HuggaRoo

Last updated: 07/09/2026

Return Period

You have 30 days from the date you receive your order to request a return, provided the reason is that the item doesn't fit properly or that it arrived in poor condition (damaged, defective, or broken). We do not accept returns for change of mind or buyer's remorse.

Please check our size guide on the product page carefully before ordering. We are not responsible for returns caused by not checking the size guide; in these cases, return shipping costs will still be the customer's responsibility.

Returns must be made in new, unused, unwashed condition, with all original tags attached and in original packaging.

How to Return a Product

Before sending anything back, please contact us at: huggaroo.official@gmail.com

We will provide you with instructions on how to proceed. We do not accept returns sent without contacting us first.

We recommend using a shipping service with tracking and/or insurance, especially for items with a value over €75, as we cannot guarantee receipt without proof of delivery.

Damaged or Defective Items

If your order arrives damaged, defective, or broken, contact us within 48 hours of delivery, including your order number, a description of the issue, and photos or a video showing it.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be processed using the same payment method as the original purchase, within up to 14 days.

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless otherwise stated.

Conditions for Returns

Products must be new, unused, unwashed, with all original tags attached and in original packaging, including all original components, accessories, and documentation. We are not responsible for any wear, damage, or staining caused by use, washing, or improper handling after delivery. Products that show signs of use, washing, or damage caused by the customer, or that do not include original tags and packaging, will not be accepted for return, and no refund or replacement will be issued in these cases.

Excluded Items

The following products cannot be returned:

• Perishable goods (food, flowers, etc.)
• Sealed products for hygiene or health reasons that have been unsealed
• Hazardous or flammable materials
• Gift cards
• Digital content not supplied on a physical medium

Exchanges

We only accept exchanges if the item is defective or was damaged during shipping. To request an exchange, please contact us first at huggaroo.official@gmail.com.

Products Purchased as Gifts

If a product was marked as a gift and shipped directly to the recipient, they may receive store credit or a voucher after returning the product. Otherwise, refunds will be issued to the original purchaser.

International Customers

For customers outside Spain, the same return conditions apply. Any applicable local regulations in your country will be respected as long as they do not conflict with this policy.

Contact Us

Email: huggaroo.official@gmail.com